• We accept returns and exchanges only under the following conditions:

• The item is damaged, defective, or incorrect.

• You notify us within 48 hours of receiving the product.

• The product is unused, in its original packaging, with all tags intact.

• ❌ Items Not Eligible for Return

• Jewellery worn or used.

• Products returned without original packaging or invoice.

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Exchange Process:

 

• Contact us via Instagram DM or email at [auraandamore@gmail.com] with your order ID and a photo/video of the issue.

• Once approved, we’ll arrange a pickup or guide you with the return.

• Exchanges will be processed within 7 working days of receiving the item.

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💰 Refunds:

 

• We currently do not offer cash refunds. For eligible cases, we offer:

• Exchange with a new piece, or

• Store credit valid for your next purchase.

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How to Record a Return/Exchange Video (For Quick Approval)

To make your return or exchange request smooth and quick, please follow these steps while recording your video:

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✅ What to Show:

Unboxing the Parcel
– Start the video while opening the package.
– Make sure the shipping label is visible clearly.

The Jewellery Piece
– Show the full product from all angles.
– Zoom in on the damage/defect/wrong item.

Original Packaging
– Show the jewellery inside the Aura & Amoré box/pouch, if available.
– Include any tags/invoice you received.

No Cuts or Edits
– Please record it as one continuous video (no breaks, no filters).

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📲 Where to Send:

WhatsApp: [8208559472]
Instagram DM: [@auranadamore ]

We'll verify and respond within 24-48 hours]

 

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